Delivery Information
Items are processed and shipped within 2-3 business days after the order is placed. Unless you are using express shipping, the order will be process and deliver within 1 day after order is placed.
Standard delivery within Brunei Muara. Tutong and KB $6
Express delivery within Brunei Muara. Tutong and KB $10
Shipping to Malaysia via Fedex $50
Please make sure that the shipping address is correct when checking out . We will use the address you gave us during check out. For Malaysian clients, please be aware that we will not cover any import duties or taxes. Items are shipped with the full declared value .
Refunds and Returns
All sales are final and we do not accept return or refunds. All items are consignment pieces, once item sold, payments will be paid to the consignor.
Please be aware that most items listed are mostly pre-owned so items may not be pristine condition as new unless describes as ‘New’ . Please read the product description and photos before purchasing. Alternatively you can contact our team if you need to see more pictures. If you have any questions, please do not hesitate to reach out to us via whatsapp at +6737176741
Payment Information
We accept credit card payment on our website.
We accept credit card, bank transfer and cash payment at our store.
Luxury Secret Closet Bank Transfer Information
Business Name: Luxury Secret Closet
BIBD Bank : 00001010123424
Baiduri Bank : 0800110494702
FAQs
We pride ourselves to be Brunei’s first and fastest growing luxury reseller for pre-loved authentic brands. We take authenticity seriously. Our items are all authenticated and have gone through an authentication process by team of expert as well as using Entrupy ; the world’s first authentication device that uses artificial intelligence to authenticated brands.
We source our items mostly from individuals owners. We also source some items from boutiques from United Kingdom
All sales are final and we do not accept return or refunds. All items are consignment pieces, once item sold, payments will be paid to the consignor.
At the moment we only do international shipping to Malaysia on our website . However for other countries, please e-mail us at hello@luxurysecretcloset.com . Please take note that any customs charges are the responsibility of the buyer and payable solely by them
The worry of being scammed is understandable, and it’s a problem that affects even the most regular shoppers. Yes we can help to authenticate items. Authentication fee is $50 for most brands and for Hermes $200. For more info click here
We can help you to source your dream bags. Our personal shopping service can help you find your dream bag whether it’s new or vintage. We have a range of personal shoppers in Singapore, UK and Europe that specialize in different areas, from vintage to new. Click here to find out more
Yes we do accept installments or layaways on most items. However for installment plan, please whatsapp us +6737176741. 20% is required to secure the item on installment. The remainder need to be made within 3-6 months. If fail to pay within 3-6 months, we reserve the right to sell it back. Please take note that deposits are non-refundable and non-transferrable and we will not send the item for delivery until it’s fully paid.